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After you place an order, we will normally ship out the goods within 1-3 business days subject to the availability of the item(s). Free Shipping is available within Hong Kong SAR main areas*.

We process and dispatch local Hong Kong orders from our Hong Kong warehouse. Your package will be delivered via the most suitable and appropriate carrier and to your assigned address (and we do NOT deliver to P.O. box nor Hotel), plus any remote area charge if applicable.

We will notify you via email about the estimated delivery dates within 2 working days. All packages will be delivered ONE time only. Please make sure that someone is available to pick up your package at the shipping address, and make sure that you enter the correct contact number during checkout. The courier may call you before shipping. Should a second delivery attempt is required, a surcharge will be charged according to the product's actual weight for the delivery fee.

For other shipping methods, please e-mail us at marketing.hk@snowbearbaby.com for a quote.

Areas that CANNOT be delivered in Hong Kong

Delivery Service is not available for the following areas. we encourage you to use a shipping address within the city and take advantage of the Free Shipping available in Hong Kong.

Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, Lo Wu, Po Toi Island, Tung Lung Chau, Grass Island, Crooked Island (Kat O), Tung Ping Chau,

Shek O, Chek Lap Kok, HK International Airport etc.

Finally, kindly ensure that all of your shipping details (i.e., full address, telephone number, e-mail) are entered correctly during the checkout process. Please be aware that we will not be responsible for any loss parcel caused by any incorrect shipping details. In case of any dispute, we reserve the right to make the final decision.