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Dear customer, we are more than happy to listen and support. Please kindly fill out the form, and leave your question and order# in the comment box, so that the customer support team find your order fast. Thank you :)

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Warranty

  • Hong Kong

    This product is an original licensed product with 1 year free warranty for replacement service and is subject to terms and conditions.  

    With the original valid sales invoice, users can refer to the after-sales policy in the event of non-human damage.

    You can contact SnowBear customer service via WhatsApp to inquire about repair services. The contact number is +852 9899 1885.

    Physical address: CL (HONGKONG) CO., LIMITED, Unit A8 9/F NCB Innovation Centre, No. 888 Lai Chi Kok Road, Cheung Sha Wan, Kowloon Hong Kong SAR

  • Malaysia

    We are available during the Office Hours.
    Office hour : 9am - 5pm (weekdays)
    For customer service, please contact
    +60 1277 26131

    For warranty claim, service and repair please contact
    service center +60 1292 87132
    click to WhatsApp
    wa.me/60129287132

    For warranty registration:
    https://gmta.asia/warranty.php?brand_id=80

    Physical address: GMTA Asia Sdn Bhd
    3, Jalan Utama 2/24, Taman Maju Jaya,
    47140 Puchong, Selangor, Malaysia

    register
  • Singapore

    We are available during the Office Hours.
    Office hour : 9am - 6pm (weekdays)
    For customer service & warranty claim, please contact
    +65 8819 1446


    To register a warranty:
    https://forms.office.com/r/a1Vet72GeN

    Physical address: Skylery Baby, 37 Jalan Lokam
    Singapore 537878

    register
  • United Arab Emirates

    SHARJAH – City Center AI Zahia

    Store Location: 3rd floor, opposite Ladure
    Restaurant Parking Gate B, Al Zahia City Centre, Muweilah Sharjah

    Store Landline number: +971 6 579 5510

    Store service number WhatsApp: +971 50 823 1027

     

    DUBAI - The Dubai Mall-second floor

    Store Location: Second Floor -152, The
    Dubai Mall, Dubai, UAE

    Store Landline number: +971 4 321 4596

    Store service number WhatsApp: +971 50 823 1121

     

    ABU DHABI - Yas Mall

    Store Location: L1-069 Yas Mall, Abu Dhabi,
    UAE

    Store Landline number: +971 2 658 6296

    Store service number WhatsApp: +971 50 823 1458

     

    RAS AL KHAIMA - Al Hamra Mall

    Store Location: Ground Floor 31 & 32-Al
    Hamra Mall, Ras Al-Khaimah, UAE

    Store Landline number: +971 7 235 2750

    Store service number WhatsApp: +971 50 823 1146